Question 1

How do I pay for an order?

Accepted Answer

We confirm every order by phone or WhatsApp first, then you settle by cash on delivery, bank transfer or our M-Pesa till. Online card and M-Pesa payment is coming later.

Question 2

Do you deliver sand and ballast?

Accepted Answer

Yes, from Eldoret and Moi Barracks out to the North Rift, Western, Nyanza, Nairobi and Central zones. Aggregates are sold by the tonne or full lorry load and quoted on the day because haulage rates vary.

Question 3

Can I collect from the yard instead?

Accepted Answer

Absolutely. Place the order online, choose collection at checkout, and pick up from our Moi Barracks yard in Eldoret during opening hours.

Question 4

Are your prices inclusive of VAT?

Accepted Answer

Prices shown are in Kenyan Shillings. VAT is calculated and displayed at checkout, and your invoice reflects the final tax treatment.

Question 5

How do contractor prices work?

Accepted Answer

Registered trade customers get tiered pricing that improves with quantity. Ask your branch for a trade code, then enter it on the account page to see bulk tiers across the catalogue.

Question 6

How long do made-to-order items take?

Accepted Answer

Standard steel doors and window frames take 3–5 working days after confirmation. Gates, grilles and custom brackets depend on the drawing — the workshop foreman confirms a date before production starts.

Question 7

What if the cement grade I need is out of stock?

Accepted Answer

Call or WhatsApp the yard. We usually have an equivalent grade in another branch and can transfer it, or advise the next delivery date.

Question 8

Do you supply for large projects?

Accepted Answer

Yes. For scheduled supply on multi-storey or multi-site projects, call 0725 878 257 and ask for the projects desk so we can plan stock and haulage around your programme.

Question 9

How do I get a written quote?

Accepted Answer

Put the materials in your basket and choose 'Ask for a written quote'. The system works out the materials and transport immediately, then a member of our staff checks and approves the figures before you see them — so every quote you receive is one we stand behind.

Question 10

What if goods arrive damaged or wrong?

Accepted Answer

Tell us within one hour of delivery, before the item is used or installed. If you collect from the yard yourself, check every item at the counter — a damaged item cannot be taken away to try and use it; we swap it there and then.

Question 11

Can I return something I no longer need?

Accepted Answer

Once goods are purchased they are not returnable and we do not take back unused stock. We will exchange an unused item in its original condition, with your receipt, for something else of the same value.

Question 12

What deposit do made-to-order items need?

Accepted Answer

Half the price of the item, paid before work starts. That deposit is non-refundable because the material is cut and worked for your job alone. The balance is paid before delivery or collection.

Question 13

What do you do with my personal data?

Accepted Answer

Only what is needed to serve you: your account details, your orders and quotes, and anonymous shop activity that tells us what customers want. We never store card numbers or M-Pesa PINs. See the privacy and data protection page to view, correct or delete your data.

Frequently asked questions